Two different drives purchased at different time seems too improbable to me. I'm inclined to think that it is a false alarm. The Seatools Short Generic test also fails on it at the same phase of the test. It is also a Seagate Expansion External hard drive, but a different model, 3TB (STEB3000300). chkdsk fixes more errors and it also takes longer. You might also look into parted magic (Linux) and hiren's boot disk (Windows). Basically it's also a boot disk in case you cannot use the OS. Long Generic - Pass 23:26:08 <- how can Long test pass when Short fails? 13 comments Best Add a Comment Phptower 3 yr. Here is the log from SeaTools (I use Windows 7): - SeaTools for Windows v1.4.0.4. The Seatools don't offer SMART tests, maybe because it is external USB drive. I'm running now a "Fix All Long" test that will take another 10 hours The Short Generic test still fails after it. Seatools have a "Fix All Fast" test, which I ran. How can a Long test that is supposed to check the whole disk pass, but a Short test that checks only some parts of the disk fail? Then I tried Long Generic test, it ran for 10 hours, and eventually passed! I tried it several times with the same result. Then it starts Inner Scan and immediately fails at 0%. It passed the Short DST test, but failed the Short Generic test. It is connected to a computer via USB 3.0Įven though it is brand new I decided to run Seatools tests. If this is the case, yes - RMA or replace the drive.I've got a new Seagate Expansion External hard drive, model STEB5000100 (5TB) from Amazon. I'd be willing to bet that a look at the "health" tab will show your Reallocated Sectors count is either in the yellow or the red. Windows provides no tools that can display all this data, but something like HDTune can surface this information. The hard drive keeps a count of how many reallocated sectors it's used up. If there are bad sectors, they will be encountered and reallocated from the reserve at this time. One of the functions of a disk format is to mark bad sectors as unusable, but how does this interplay with the reserve sectors mentioned above?īy doing a full (non-quick) format, you force the drive to touch every sector on the disk. When a physical defect on the disk surface is encountered, the drive will silently mark that specific area as unusable and instead write the incoming data to a reserve sector it keeps unused for precisely this occasion. The short version is that modern hard drives tend to not show their bad sectors anymore. What should I do now? Should I still keep using it because it seems to be fine now or should I RMA it and get a repaired/refurbished drive since it is still under warranty? In addition, I used to not be able read the drive at all and it would cause windows disk management, file explorer and sometimes it would cause the bios to hang on my computer. I tested the drive with different software other than seatools to get a second opinion and it passed those tests too. Now the drive somehow can pass any tests I throw at it. All of a sudden after I deleted all the partitions on the drive and reformatted the drive after backing up the data on the drive. When I try to run fix-all fast and fix-all long on the drive to try and fix the bad sectors it fails. I ran these tests from two different computers both from inside Windows 7 and Windows 10 and using sea tool for dos. I could access the data on the drive without any problems. It would however to pass the short generic tests. When it failed tests sea tools would warn me about having bad sectors. The drive used to fail the short drive self-tests and the long generic test.
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